Help

Common tasks

Find a property or owner

Use the search box at the top, or Properties in the menu. Search by street address, APN or owner name.

Work a case

Work queue lists every case that needs staff action, newest first. Filter by type or status, then open the case number.

Review an exemption

Exemptions shows pending requests with the checklist of documents. A supervisor approves or denies; the decision and reason go on the property record.

Find a payment

Payments lists the day's receipts and exceptions. Cashier lookup is the screen the cashiering counter uses for walk-in payments.

Send a letter

Letters and email holds the templates and the log of everything sent, by property.

Run a report

Reports holds the standard reports and the ad hoc report builder. Every report exports to Excel or CSV.

Terms

Registration cycle

The annual period in which owners register units and pay the rental registry fee.

Case

A numbered item of staff work, created automatically when a submission needs review (RR-year-number).

Exempt unit

A unit excluded from rent stabilization under the Charter, with its exemption type and supporting documents on file.

Support

For an account, role or access change, contact the system administrator in the Rent Stabilization Department. Report a defect through the City IT service desk with the page address and the time it happened.